Our Policies

We ship within 10-15 business days. Tracking information will be shared via WhatsApp.

Please note: We do not accept returns or exchanges. Every ZYNITA product is carefully quality-checked before packing, and we may take photos/videos of the product and packaging before dispatch as proof of its condition. 🚫 No return or exchange after delivery. 📸 Packing/dispatch photos or videos may be taken and shared when applicable. 📦 Damage caused during shipping by the courier/shipping partner (such as Delhivery or other logistics partners) is not eligible for return or refund. 💎 Damage caused after delivery due to handling, use, improper storage, or care is not eligible for return/refund. 🧼 For hygiene and customer safety, jewellery that has been delivered cannot be accepted back. Since jewellery is a personal-use product, accepting used or worn items for return may compromise hygiene for other customers. ✅ We carefully inspect every product before dispatch to ensure it reaches you in proper condition.

At ZYNITA, we respect your privacy and are committed to protecting your personal information. 1. Information We Collect When you place an order or contact us, we may collect: Name Mobile/WhatsApp number Email address, if provided Delivery address Order and payment details Information you voluntarily provide when contacting us 2. How We Use Your Information We use your information only when necessary to: Process and deliver your orders Contact you regarding your order Confirm payments and orders Provide customer support Prevent fraud or misuse Improve our products and services 3. Payment Information For online payments, payment processing may be handled by our third-party payment gateway/payment service provider. ZYNITA does not intentionally store your complete debit/credit card, UPI PIN, or banking passwords. For UPI payments, we may request a payment screenshot to verify your payment. 4. Sharing of Information We do not sell or rent your personal information to third parties. We may share necessary information with trusted service providers, such as: Courier and shipping partners Payment service providers Website/e-commerce service providers This information is shared only when necessary to provide our services. 5. WhatsApp Communication If you contact or place an order with us through WhatsApp, the information you provide may be used to communicate with you about your order and customer service. 6. Data Security We take reasonable steps to protect your personal information from unauthorized access, misuse, alteration or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure. 7. Cookies Our website or third-party services may use cookies or similar technologies to improve website functionality and user experience. 8. Children's Privacy Our services are not intentionally directed toward children. We do not knowingly collect personal information from children for marketing purposes. 9. Your Information If you want to know what personal information we have about you, or want to request correction or deletion where applicable, you can contact us. 10. Policy Updates We may update this Privacy Policy from time to time. Any changes will be posted on this page. ZYNITA uses SitesPlaced's free website service to create and operate our online store. SitesPlaced provides the website platform and related store features. Certain customer information may be processed through SitesPlaced when you browse our website, place an order, or use our checkout/order services. The use of SitesPlaced is subject to SitesPlaced's applicable Privacy Policy and Terms of Service. ZYNITA does not sell or rent your personal information. 11. Contact Us For any privacy-related questions or concerns: Brand: ZYNITA Email: soumyasurjakoley@gmail.com Last Updated: 3 September 2026

Terms of Service — ZYNITA Welcome to ZYNITA. By accessing our website or placing an order, you agree to the following Terms of Service. 1. Products We make every effort to display our jewellery accurately, including product images, colours, sizes and descriptions. However, slight differences may occur due to lighting, photography or screen settings. 2. Orders An order is considered confirmed only after we receive and verify the required order and payment details. We reserve the right to cancel an order if: Product information or pricing contains an error. The product is unavailable. We suspect fraudulent or unauthorized activity. The customer provides incorrect or incomplete information. 3. Payment We may offer different payment methods, including COD and UPI/online payment, depending on availability. For UPI payments, customers may be asked to provide payment confirmation or a screenshot for verification. 4. Delivery We currently accept orders within India only. We do not currently provide international shipping. Delivery times may vary depending on the shipping/courier partner and the customer's location. Delays caused by courier partners, weather, holidays, transportation issues or other circumstances beyond our control may occur. 5. Returns & Exchanges We currently do not accept returns or exchanges. Every product is carefully checked before packing and dispatch. For quality-control purposes, we may take photographs or videos of the product and packaging before dispatch. For hygiene and customer safety, delivered jewellery cannot be accepted back, including jewellery that has been worn or used. 6. Damaged Products Customers should inspect the package and product carefully upon delivery. Damage occurring during transportation or after delivery due to handling, use, storage or improper care may not be eligible for return or refund. 7. Jewellery Care Customers are responsible for following the jewellery-care instructions provided with the product. Exposure to water, perfume, chemicals, sweat or improper storage may affect the appearance or finish of jewellery. 8. Customer Information Customers must provide accurate information, including their name, phone number and complete delivery address. ZYNITA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer. 9. Website & Content All ZYNITA product photographs, logos, designs, written content and branding are the property of ZYNITA unless otherwise stated. They may not be copied, reproduced or used commercially without permission. 10. Third-Party Services Our online store is operated using SitesPlaced's free website service. We may also use third-party services such as payment gateways, WhatsApp and courier/shipping partners. These third-party services may have their own terms and privacy policies. 11. Changes to These Terms ZYNITA may update these Terms of Service from time to time. Any changes will be posted on this page. 12. Contact Us For questions regarding these Terms of Service, please contact: ZYNITA 📧 Email: soumyasurjakoley@gmail.com Last Updated: 3 September 2026